Privacy Policy – Terms & Conditions

We respect your privacy

Personal information: how do we collect and use it?

For the purpose of this policy “we” indicates OT World Pty Ltd. ABN: 49155596142

  • We do not share, sell, rent or trade any personal information to any third party without your permission.
  • We do not collect personal information when you visit our site unless you place an order or register with us. Please note for telehealth clients: Provision of online services requires electronic delivery and as such use of your email address for product delivery, scheduling of online sessions through teleconferencing services and communication by our office and partners will take place and is an integral part of online service delivery. Email reminders and links to teleconferencing appointments will be sent to the email you supply. These emails may originate from the teleconferencing service. Purchase of therapy sessions and workshops delivered by teleconference is accepted as permission to use your email address for the purpose of scheduling and delivery of requested service.
  • You may be requested to complete an online assessment which is emailed from the publisher directly. In this instance you will receive an email from Pearson Education for the purpose of undertaking the assessment. Your results are strictly confidential and Pearson Australia’s privacy policy can be viewed here: http://www.pearson.com.au/privacy-policy/
  • When you place an order or make an enquiry you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions and phone number. We may share this information, and only that information which is reasonably necessary, with those third parties that are involved in the processing of your order. For example,  the shipping carrier that delivers your order.
  • When you log onto the shopping cart, we will ask you your user name and Password.
  • If you subscribe to receive our newsletter, blogs, social media site updates and request information then information about our activities and general promotional material which we believe may be useful to you, will from time to time be sent to you. There will be an option to unsubscribe to such information, if you do not wish to receive it.
  • When you submit feedback or questions via e-mail, or contact us for information about our Website, we will request your name and e-mail address. We use this information solely to respond to your enquiries.
  • Our site contains links to other sites OT World Pty Ltd are not responsible for the privacy practices or the content of other web sites or social media sites.
  • By default all web server log files capture IP addresses. We may use your IP address to help diagnose problems with our server, administer our web site and to track web usage. This information is used internally and is generally not shared with anyone else except where required or entitled by law to do so (such as in the investigation of fraud or other inappropriate activity).

Reports and Documentation:

All reports and documentation will be completed by the allocated therapist. Electronic copies of reports will be stored on a secure server. Should you require copies of reports or documentation from your therapist or from OT World these will be delivered to the email or via postal address you have supplied. You are responsible for secure handling and storage of documentation once delivered.

Communication between therapist and a third party will only be completed upon written request by the client’s guardian.

E-MAILS: OT World has found that e-mails are an effective way to communicate with OT World Pty Ltd customers about news, appointments and resources. We do not want to send e-mails to you if you would prefer not to receive them. Therefore, every e-mail provides a way for you to unsubscribe from future e-mails. In addition, you can e-mail your unsubscribe request to us at: admin@otworld.com.au

SECURITY: For credit card transactions, OT World Pty Ltd uses Pay Pal.  This means that the credit card information you send is encrypted by your computer, and then decrypted again on our server, making it extremely difficult for others to access your private information in between. We do not collect or store your card details.

COOKIES: A cookie is a small amount of information sent from a web server to your computer. We use cookies when someone logs into our site, to maintain that log in, to retain log in information, if requested, and for the service of our shopping basket. We do not use cookies to track your Internet activity before or after you leave the OT World website. Any activity while you are at the OT World Pty Ltd website may be tracked. We are not responsible for data collected by external parties, including partners, teleconferencing services or social media services used by OT World to communicate with you.

MANDATORY REPORTING: All staff emoloyed by OT World Pty Ltd are mandatory reporters. This means if we suspect on reasonable grounds that a child is at risk of significant harm we are required by law to file a report. According to the Austrlian Institute of Child and Family Studies this means: If a child or young person “is at risk of significant harm if current concerns exist for the safety, welfare or wellbeing of the child or young person because of the presence, to a significant extent, of … basic physical or psychological needs are not being met or at risk of not being met … not receiving necessary medical care … not receiving an education in accordance with the Education Act 1990 … physical or sexual abuse or ill-treatment … serious physical or psychological harm as a consequence of living in a household where there have been incidents of domestic violence … serious psychological harm … the child was the subject of a prenatal report under section 25 and the birth mother did not engage successfully with support services to eliminate, or minimise to the lowest level reasonably practical the risk factors that gave rise to that report” https://aifs.gov.au/cfca/publications/mandatory-reporting-child-abuse-and-neglect

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Website Terms & Conditions

Disclaimer

The information provided on this site, including the online therapy, telehealth, sessions, online courses and online workshops, video recordings, pdf, ppt and audio products are designed to support, not replace, the relationship that exists between a therapist, other health professionals, and their clients. Information and opinions expressed on this website, in social media, blogs, podcasts, newsletters, emails, reports and other materials are those of the individual writers or therapists based on their education and clinical experience.

The implementation of information provided should be conducted in the light of the individual case with the therapist applying their own clinical reasoning based on their education and clinical experience. OT World Pty Ltd, it’s employees and representatives take no responsibility whatsoever for adverse consequences experienced by therapists / patients / clients resulting from the use or misuse of the information provided on this website from products or services purchased through this website, from emails, newsletters and other materials published through this website.

Information disclosed during online sessions is subject to strict confidentiality agreements however this is subject to state and federal legislation including child protection legislation in particular.

Therapists provide services through teleconferencing services conducted over the internet. Products are available through download or by delivery. OT World is not responsible for any adverse event, loss or costs related to your internet usage or through the incorrect or correct use of hardware, software associated with your access to the internet.

Online Therapy, telehealth services do not replace the supervision given by a physically present, competent adult. Children are to be supervised by a competent adult caregiver throughout the duration of all online therapy sessions. The adult caregiver present is solely responsible for the safe implementation of all recommendations given by the therapist or workshop presenter.

The site includes links providing direct access to other internet sites however OT World Pty Ltd takes no responsibility for content or information contained on linked sites or social media.

Information presented in live, pre-recorded webinars and videos, written PDF materials, E-book, audio, newsletters, blogs, social media updates are intended as general information only and are not intended to diagnose, treat or prevent any medical or mental health condition.

We do not provide any emergency medical or mental health services if you are in an emergency situation contact emergency services immediately.

Liability

Any liability of OT World Pty Ltd in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of OT World Pty Ltd be limited to:

– in relation to goods, the replacement of the goods or the supply of equivalent goods; and
– in relation to services not received, the supplying of the services again at an agreed time.

Changes to Terms and Conditions

Each product and service request is governed by the terms and conditions current when the order is placed. OT World Pty Ltd may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

Applicable Law

All purchases under this web site and these terms and conditions are subject to the laws of New South Wales, Australia.

Intellectual Property

The information provided on this website remains the intellectual property of the author. Any use of the information provided should be appropriately acknowledged. Reproduction and distribution of purchased materials is a violation of OT World Pty Ltd website policy and may result in legal action. Author retains rights over all products. Products are not for distribution unless explicitly stated in product description. OT World holds the relevant license or ownership of all images used on the website and all images are copyright.

Currency

All pricing is quoted in Australian dollars.

Payments

All payments are processed via PayPal secure payment sites. You do not need to have a PayPal account to process your payment as major credit cards/ debit cards are accepted. Eway and PayPal will never share your financial information with us or any other third party. All payments are in Australian Dollars.

Your order and credit card details are safe and secure. All personal and credit card information provided to OT World Pty Ltd is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.

  • We can only accept payments using the methods stated in the shopping cart section of this web site.
  • We are unable to accept COD charges or cheques.
  • Payment must be cleared before the goods or services are dispatched.

For each online order, you must pay the applicable price for the relevant goods confirmed by OT World Pty Ltd and the delivery and handling fee specified on the web site at that time. Additional charges in the form of customs and/or taxes may be payable in your country upon receipt of goods. At order confirmation, all aspects of the delivery, currency and payment arrangements are finalised and cannot be changed. Please check order details carefully prior to confirmation.

Information Security

Payment Security All credit card information is handled by PayPal and is not stored on our website. All recurring payment details are stored via PayPal.

Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify OT World Pty Ltd in connection with any use (whether authorised or unauthorised) of your user name or password. OT World Pty Ltd may suspend or cancel your account and may choose not to deliver online therapy services at any time without prior notice.

Prices and Payment

Orders and Shipping Policy

OT World Pty Ltd provides immediate download for pdf documents, video and audios, email and contact information are collected to allow delivery of said products.

Purchase of online therapy services will deliver intake forms and clients will be contacted on the next business day to assist with form completion and allocation of suitable therapist.

OT World Pty Ltd uses Australia post parcel delivery service for physical products worldwide with ordered items posted within 2 business days following purchase. Delivery times are dependent on Australia Post, express delivery or courier services are available on request at additional charge email contact@otworld.com.au

OT World Pty Ltd or its agent will ship the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods or services are not available you will be notified of this by OT World Pty Ltd as soon as possible. Anyone at the delivery address who receives the goods will be presumed by OT World Pty Ltd to be authorised to receive the goods. Once the goods are delivered to you whether physically or electronically, you will own them and it is your responsibility if they are lost or damaged. OT World Pty Ltd is not responsible for delivery of orders if the delivery address supplied has been entered incorrectly or is the incorrect address. If you have changed address since placing your order, please OT World Pty Ltd by e-mail at contact@otworld.com.au immediately. Additional freight and other charges for resent orders may apply.

In the case of items which do not function as specified you may return these items and receive a replacement or refund upon receipt of the returned item.

Taxes

Certain taxes and government charges may be payable by you in relation to your use of this website or transactions on or in any way connected with the website. We will not indemnify you for any such taxes and other government charges. Prices or charges on this website include Goods and Services Tax (GST), if applicable.

Refund and Cancellation Policy

All downloadable materials are subject to a strict 14 day refund policy. Please email contact@otworld.com.au with your reason for requesting the refund and our staff will work to address your concerns.

It is the purchaser’s responsibility to ensure they maintain current versions of Skype for mentoring service access, Adobe Acrobat reader for PDF Purchase and flash or html 5 for access to video resources. Minimum computer system requirements are a modern internet browser (IE8, Google chrome, firefox or safari)

Great care is taken to ensure your products are delivered correctly and in excellent condition. In the case of an incorrect item being shipped, please contact us before you return the item. If you wish to cancel or change your order you will need to e-mail OT World Pty Ltd contact@otworld.com.au immediately.

Physical materials including books, audio, visual and therapy tools, programs and equipment received by post or courier can be returned by emailing contact@otworld.com.au to obtain the delivery address within 14 days of purchase. A refund of the product cost on return of the unopened in original condition. Opened items are only returnable if faulty. In this case a refund will be issued within 30 days of return of the faulty items. Australia Post or courier fees are not refundable.

If you experience irresolvable technical issues and are unable to access the purchased material email contact@otworld.com.au. A refund will be issued if we are unable to provide access to the purchased material.

Cancellation of recurrent billing plans for online, telehealth services are available with 14 days written notice to contact@otworld.com.au Cancellation will be completed on receipt of your written request. Any completed online therapy, telehealth services will not be refunded. If you have prepaid for therapy sessions and wish to cancel, if we are unable to resolve your concerns to your satisfaction we will refund the sum of the unused session following the deduction of a $25.00 administration fee.

Therapy Services

Clients receiving direct therapy and telehealth services are required to complete an intake form including a service agreement outlining OT World Pty Ltd responsibilities and requirements and your responsibilities and requirements. This is required to fufil buisiness agreement requirements with the NDIS and Medicare programs.’

We reserve the right to refer clients to an alternative service provider.

We reserve the right to refuse service to clients and to halt a therapy session should provision of the session place the child, parents, carers or therapist at risk of harm.

We reserve the right to cancel therapy sessions should we determine that doing so would place our therapy staff at risk. This includes travelling through adverse weather conditions not limited to storms, flooding and bushfires.

It is a requirement that no drugs, cigarettes or alchol are consumed during therapy sessions.  Should a therapist determine that clients, parents or carers are under the influence of drugs and alcohol during a therapy session the session will be immediately cancelled without refund.

A parent / carer must remain on site during the provision of all paediatric therapy services for both on site and telehealth services.

Trademarks

All names, logos and trademarks are either the property OT World Pty Ltd or the property of third parties who have contributed to the website. Nothing on the website should be interpreted as granting any rights to use or distribute any names, logos or trademarks, without our express written agreement. Nothing displayed on the website should be construed as granting any license or right to use any name, logo or trademark without our express permission.

Copyright

The content of this website, including all information such as text, graphics, images and other material is protected by Australian and International Copyright Law.

No Representations

We make no representations about the accuracy, reliability, completeness or timeliness of the website material including blog or posts on external sites, including social media sites. The material may contain inaccuracies or typographical errors. Changes are periodically made to the website, blog, and posts on external sites and may be made at any time.

No Warranties

The website and material are provided on an as is basis without any warranties of any kind. We disclaim all warranties to the fullest extent permitted by law.

Hyperlinks

This website contains hyperlinks and other pointers to internet websites operated by third parties (Linked Sites). The Linked Sites are not under our control and we are not responsible for the content of any Linked Site or any hyperlink contained in a Linked Site. The inclusion of any link does not imply our endorsement of the Linked Site. You link to any such Linked Site entirely at your own risk. We exercise no control over the quality, safety or legality of the items advertised or sold and statements made through any Linked Sites. The material on any Linked Site, including product information and prices, are the responsibility of the operator of the Linked Site. Any information contained on a Linked Site may change without notice by the operator of that website. We are not liable for the prices or price changes, including where price changes have not been reflected on the relevant site.

Any purchases or dealings you have with a Linked Site are done at your own risk. We are not a party to any transaction between you and a Linked Site. Your use of a Linked Site is subject to the terms and conditions of that site in addition to the Terms and Conditions of this website. If there is any inconsistency, to the extent of the inconsistency, the Terms and Conditions of this website prevail.

OT World Pty Ltd may from time to time include affiliate links for products and services. We may also choose to share affiliate links for which we are not the befitting affiliate. At all times any linked resource or service is shared for your convenience and to enable access to the resource. Should you purchase the linked product or service OT World Pty Ltd may receive a small payment this does not add to the cost to you as a consumer and helps OT World Pty Ltd manage the costs associated with running this site.

Disputes with linked sites and advertisers

As we do not and cannot be involved in your interaction with Linked Sites and Advertisers, in the event that you have a dispute with one or more Linked Sites or Advertisers, to the extent permitted by law, you agree to release us (and our officers, agents, contractors, volunteers and employees) from liability for any claims, demands and damages (actual and consequential) arising out of or in any way connected with such disputes.

Contact

Phone: (02) 8005 7474
contact@otworld.com.au

Ownership

This site www.otworld.com.au is owned and operated OT World Pty Ltd 
ABN: 49155596142

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If you have feedback or have a compliment for the therapy staff regarding the treatment you have received please share this with the therapist and you can email contact@otworld.com.au and you will be contacted directly by our managing director.

If you have a complaint or want to file a report relating to the service you have received you have the right to express your concern and receive feedback regarding your complaint and the actions that are being taken to address your concerns.

If you feel comfortable you can discuss directly with the therapist you are seeing. Alternatively you can contact the managing director by email: contact@otworld.com.au

  • Complete the report as soon as possible
  • Clearly describe your experience and observations of the incident
  • What happened
  • When it happened
  • How it happened
  • Detail any correspondence relating to the incident
  • Explain what action you would like OT World Pty Ltd to take to address your concerns regarding the incident.

To complete a formal complaint:

You have the right to file a formal complaint if you believe your concerns cannot be adequately addressed or if you do not feel comfortable discussing your concerns with staff.

You can file a complaint with the Australian Health Practitioner Regulation Agency by calling 1300 419 495. Full details regarding their complaint procedure and for a notification form that can be submitted are accessible on their website: http://www.qld.gov.au/health/contacts/complaints/

Alternatively if the service you are receiving is funded by the National Disability Insurance Service you can file a complaint with NDIS by

For more information regarding the NDIS feedback, complaints and reviews policy you can visit their website http://www.ndis.gov.au/sites/default/files/documents/feedback_complaints_reviews_brochure.pdf

Please note all links correct at time of publication. If a link is not correct please notify OT World by emailing: contact@otworld.com.au