Personal information: how do we collect and use it?
For the purpose of this policy “we” indicates OT World Pty Ltd.
Reports and Documentation:
All reports and documentation will be completed by the allocated therapist. Electronic copies of reports will be stored on a secure server. Should you require copies of reports or documentation from your therapist or from OT World these will be delivered to the email or via postal address you have supplied. You are responsible for secure handling and storage of documentation once delivered.
Communication between therapist and a third party will only be completed upon written request by the client’s guardian.
OT World Pty Ltd
Effective date: August 19, 2018
OT World Pty Ltd ABN: 49155596142 (“us”, “we”, or “our”) operates the www.otworld.com.au website (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
- ServiceService is the www.otworld.com.au website operated by OT World Pty Ltd
- Personal DataPersonal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
- Usage DataUsage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- CookiesCookies are small files stored on your device (computer or mobile device).
- Data Processors (or Service Providers)Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.We may use the services of various Service Providers in order to process your data more effectively.
- Data Subject (or User)Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
OT World Pty Ltd uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
OT World Pty Ltd may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- For payment processing purposes
- To comply with the law
Retention of Data
OT World Pty Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, OT World Pty Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
OT World Pty Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of OT World Pty Ltd
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. OT World Pty Ltd aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where OT World Pty Ltd relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our website service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18 on our website. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
No data related to your child is collected via this website.
- By email: email@example.com
MANDATORY REPORTING: All staff emoloyed by OT World Pty Ltd are mandatory reporters. This means if we suspect on reasonable grounds that a child is at risk of significant harm we are required by law to file a report. According to the Austrlian Institute of Child and Family Studies this means: If a child or young person “is at risk of significant harm if current concerns exist for the safety, welfare or wellbeing of the child or young person because of the presence, to a significant extent, of … basic physical or psychological needs are not being met or at risk of not being met … not receiving necessary medical care … not receiving an education in accordance with the Education Act 1990 … physical or sexual abuse or ill-treatment … serious physical or psychological harm as a consequence of living in a household where there have been incidents of domestic violence … serious psychological harm … the child was the subject of a prenatal report under section 25 and the birth mother did not engage successfully with support services to eliminate, or minimise to the lowest level reasonably practical the risk factors that gave rise to that report” https://aifs.gov.au/cfca/publications/mandatory-reporting-child-abuse-and-neglect
Website Terms & Conditions
The information provided on this site, including the online therapy, telehealth, sessions, online courses and online workshops, video recordings, pdf, ppt and audio products are of a general nature for your general information purposes. Designed to support, not replace, the relationship that exists between a therapist, other health professionals, and their clients. Information and opinions expressed on this website, in social media, blogs, podcasts, newsletters, emails, reports and other materials are those of the individual writers or therapists based on their education and clinical experience.
OT World and OT World Pty Ltd are the same entity and the names are used interchangeably.
OT World Pty Ltd provides the courses and digital materials on www.sensorymade.com and otworld.com.au
The implementation of information provided should be conducted in the light of the individual case with the therapist applying their own clinical reasoning based on their education and clinical experience. OT World Pty Ltd, it’s employees and representatives take no responsibility whatsoever for adverse consequences experienced by therapists / patients / clients resulting from the use or misuse of the information provided on this website from products or services purchased through this website, from emails, newsletters and other materials published through this website.
Information disclosed during online sessions is subject to strict confidentiality agreements however this is subject to state and federal legislation including child protection legislation in particular.
Therapists provide services through teleconferencing services conducted over the internet. Products are available through download or by delivery. OT World is not responsible for any adverse event, loss or costs related to your internet usage or through the incorrect or correct use of hardware, software associated with your access to the internet.
Online Therapy, telehealth services do not replace the supervision given by a physically present, competent adult. Children are to be supervised by a competent adult caregiver throughout the duration of all online therapy sessions. The adult caregiver present is solely responsible for the safe implementation of all recommendations given by the therapist or workshop presenter.
The site includes links providing direct access to other internet sites however OT World Pty Ltd takes no responsibility for content or information contained on linked sites or social media.
Information presented in live, pre-recorded webinars and videos, written PDF materials, E-book, audio, newsletters, blogs, social media updates are intended as general information only and are not intended to diagnose, treat or prevent any medical or mental health condition.
We do not provide any emergency medical or mental health services if you are in an emergency situation contact emergency services immediately.
Any liability of OT World Pty Ltd in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of OT World Pty Ltd be limited to:
– in relation to goods, the replacement of the goods or the supply of equivalent goods; and
– in relation to services not received, the supplying of the services again at an agreed time.
Products and courses are offered with 30 days money back offer. This offer is limited to the total amount paid for the course.
In the event you are unable to make a payment for a service this service will not be rendered. In instances of failure to pay membership fees for course participation or online group pariticpation failure to pay the fee will result in removal from the course or online group.
Any instance of abusive or coersive behaviour in course groups will result in immediate removal from group regardless of what platfrom the group is hosted on without refund. Any instance of advertising of own program wihtout express permission from OT World will result in the post being deleted and one warning issued after which the person will be removed from the group without refund.
Misuse of course materials or content created by OT World, its staff and contributors will result in the removal of this person from the course or online group without refund.
Changes to Terms and Conditions
Each product and service request is governed by the terms and conditions current when the order is placed. OT World Pty Ltd may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.
All purchases under this web site and these terms and conditions are subject to the laws of New South Wales, Australia.
The information provided on this website remains the intellectual property of the author. Any use of the information provided should be appropriately acknowledged. Reproduction and distribution of purchased materials is a violation of OT World Pty Ltd website policy and may result in legal action. Author retains rights over all products. Products are not for distribution unless explicitly stated in product description. OT World holds the relevant license or ownership of all images used on the website and all images are copyright.
All pricing is quoted in Australian dollars.
All payments are processed via Stripe or PayPal secure payment sites. You do not need to have a PayPal account to process your payment as major credit cards/ debit cards are accepted. Stripe and PayPal will never share your financial information with us or any other third party. All payments are in Australian Dollars.
Your credit card or bank account details are not recorded by OT World . All personal and credit card information is supplied directly to Stripe or PayPal.
- We can only accept payments using the methods stated in the shopping cart section of this web site.
- We are unable to accept COD charges or cheques.
- Payment must be cleared before the goods or services are dispatched.
For each online order, you must pay the applicable price for the relevant goods confirmed by OT World Pty Ltd and the delivery and handling fee specified on the web site at that time. Additional charges in the form of customs and/or taxes may be payable in your country upon receipt of goods. At order confirmation, all aspects of the delivery, currency and payment arrangements are finalised and cannot be changed. Please check order details carefully prior to confirmation.
Payment Security All credit card information is handled by PayPal and is not stored on our website. All recurring payment details are stored via PayPal.
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify OT World Pty Ltd in connection with any use (whether authorised or unauthorised) of your user name or password. OT World Pty Ltd may suspend or cancel your account and may choose not to deliver online therapy services at any time without prior notice.
Prices and Payment
Orders and Shipping Policy
OT World Pty Ltd provides immediate download for pdf documents, video and audios, email and contact information are collected to allow delivery of said products.
Purchase of online therapy services will deliver intake forms and clients will be contacted on the next business day to assist with form completion and allocation of suitable therapist.
OT World Pty Ltd uses Australia post parcel delivery service for physical products worldwide with ordered items posted within 2 business days following purchase. Delivery times are dependent on Australia Post, express delivery or courier services are available on request at additional charge email firstname.lastname@example.org
OT World Pty Ltd or its agent will ship the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods or services are not available you will be notified of this by OT World Pty Ltd as soon as possible. Anyone at the delivery address who receives the goods will be presumed by OT World Pty Ltd to be authorised to receive the goods. Once the goods are delivered to you whether physically or electronically, you will own them and it is your responsibility if they are lost or damaged. OT World Pty Ltd is not responsible for delivery of orders if the delivery address supplied has been entered incorrectly or is the incorrect address. If you have changed address since placing your order, please OT World Pty Ltd by e-mail at email@example.com immediately. Additional freight and other charges for resent orders may apply.
In the case of items which do not function as specified you may return these items and receive a replacement or refund upon receipt of the returned item.
Certain taxes and government charges may be payable by you in relation to your use of this website or transactions on or in any way connected with the website. We will not indemnify you for any such taxes and other government charges. Prices or charges on this website include Goods and Services Tax (GST), if applicable.
Refund and Cancellation Policy
All downloadable materials are subject to a strict 30 day refund policy. Please email firstname.lastname@example.org with your reason for requesting the refund and our staff will work to address your concerns.
It is the purchaser’s responsibility to ensure they maintain current versions of Skype for mentoring service access, Adobe Acrobat reader for PDF Purchase and flash or html 5 for access to video resources. Minimum computer system requirements are a modern internet browser (IE8, Google chrome, firefox or safari)
Great care is taken to ensure your products are delivered correctly and in excellent condition. In the case of an incorrect item being shipped, please contact us before you return the item. If you wish to cancel or change your order you will need to e-mail OT World Pty Ltd email@example.com immediately.
Physical materials including books, audio, visual and therapy tools, programs and equipment received by post or courier can be returned by emailing firstname.lastname@example.org to obtain the delivery address within 14 days of purchase. A refund of the product cost on return of the unopened in original condition. Opened items are only returnable if faulty. In this case a refund will be issued within 30 days of return of the faulty items. Australia Post or courier fees are not refundable.
If you experience irresolvable technical issues and are unable to access the purchased material email email@example.com. A refund will be issued if we are unable to provide access to the purchased material.
Cancellation of recurrent billing plans for online, telehealth services are available with 14 days written notice to firstname.lastname@example.org Cancellation will be completed on receipt of your written request. Any completed online therapy, telehealth services will not be refunded. If you have prepaid for therapy sessions and wish to cancel, if we are unable to resolve your concerns to your satisfaction we will refund the sum of the unused session following the deduction of a $25.00 administration fee.
Clients receiving direct therapy and telehealth services are required to complete an intake form including a service agreement outlining OT World Pty Ltd responsibilities and requirements and your responsibilities and requirements. This is required to fufil buisiness agreement requirements with the NDIS and Medicare programs.’
We reserve the right to refer clients to an alternative service provider.
We reserve the right to refuse service to clients and to halt a therapy session should provision of the session place the child, parents, carers or therapist at risk of harm.
We reserve the right to cancel therapy sessions should we determine that doing so would place our therapy staff at risk. This includes travelling through adverse weather conditions not limited to storms, flooding and bushfires.
It is a requirement that no drugs, cigarettes or alchol are consumed during therapy sessions. Should a therapist determine that clients, parents or carers are under the influence of drugs and alcohol during a therapy session the session will be immediately cancelled without refund.
A parent / carer must remain on site during the provision of all paediatric therapy services for both on site and telehealth services.
All names, logos and trademarks are either the property OT World Pty Ltd or the property of third parties who have contributed to the website. Nothing on the website should be interpreted as granting any rights to use or distribute any names, logos or trademarks, without our express written agreement. Nothing displayed on the website should be construed as granting any license or right to use any name, logo or trademark without our express permission.
The content of this website, including all information such as text, graphics, images and other material is protected by Australian and International Copyright Law.
We make no representations about the accuracy, reliability, completeness or timeliness of the website material including blog or posts on external sites, including social media sites. The material may contain inaccuracies or typographical errors. Changes are periodically made to the website, blog, and posts on external sites and may be made at any time.
The website and material are provided on an as is basis without any warranties of any kind. We disclaim all warranties to the fullest extent permitted by law.
This website contains hyperlinks and other pointers to internet websites operated by third parties (Linked Sites). The Linked Sites are not under our control and we are not responsible for the content of any Linked Site or any hyperlink contained in a Linked Site. The inclusion of any link does not imply our endorsement of the Linked Site. You link to any such Linked Site entirely at your own risk. We exercise no control over the quality, safety or legality of the items advertised or sold and statements made through any Linked Sites. The material on any Linked Site, including product information and prices, are the responsibility of the operator of the Linked Site. Any information contained on a Linked Site may change without notice by the operator of that website. We are not liable for the prices or price changes, including where price changes have not been reflected on the relevant site.
Any purchases or dealings you have with a Linked Site are done at your own risk. We are not a party to any transaction between you and a Linked Site. Your use of a Linked Site is subject to the terms and conditions of that site in addition to the Terms and Conditions of this website. If there is any inconsistency, to the extent of the inconsistency, the Terms and Conditions of this website prevail.
OT World Pty Ltd may from time to time include affiliate links for products and services. We may also choose to share affiliate links for which we are not the befitting affiliate. At all times any linked resource or service is shared for your convenience and to enable access to the resource. Should you purchase the linked product or service OT World Pty Ltd may receive a small payment this does not add to the cost to you as a consumer and helps OT World Pty Ltd manage the costs associated with running this site.
Disputes with linked sites and advertisers
As we do not and cannot be involved in your interaction with Linked Sites and Advertisers, in the event that you have a dispute with one or more Linked Sites or Advertisers, to the extent permitted by law, you agree to release us (and our officers, agents, contractors, volunteers and employees) from liability for any claims, demands and damages (actual and consequential) arising out of or in any way connected with such disputes.
Phone: +612 8005 7474
This site www.otworld.com.au and sensorymadefun.com is owned and operated OT World Pty Ltd ABN: 49155596142
If you have feedback or have a compliment for the therapy staff regarding the treatment you have received please share this with the therapist and you can email email@example.com and you will be contacted directly by our managing director.
If you have a complaint or want to file a report relating to the service you have received you have the right to express your concern and receive feedback regarding your complaint and the actions that are being taken to address your concerns.
If you feel comfortable you can discuss directly with the therapist you are seeing. Alternatively you can contact the managing director by email: firstname.lastname@example.org
- Complete the report as soon as possible
- Clearly describe your experience and observations of the incident
- What happened
- When it happened
- How it happened
- Detail any correspondence relating to the incident
- Explain what action you would like OT World Pty Ltd to take to address your concerns regarding the incident.
To complete a formal complaint:
You have the right to file a formal complaint if you believe your concerns cannot be adequately addressed or if you do not feel comfortable discussing your concerns with staff.
You can file a complaint with the Australian Health Practitioner Regulation Agency by calling 1300 419 495. Full details regarding their complaint procedure and for a notification form that can be submitted are accessible on their website: http://www.qld.gov.au/health/contacts/complaints/
Alternatively if the service you are receiving is funded by the National Disability Insurance Service you can file a complaint with NDIS by
- Informing staff in any NDIS office
- Email email@example.com
- Call NDIS on 1800 800 110
For more information regarding the NDIS feedback, complaints and reviews policy you can visit their website http://www.ndis.gov.au/sites/default/files/documents/feedback_complaints_reviews_brochure.pdf
Please note all links correct at time of publication. If a link is not correct please notify OT World by emailing: firstname.lastname@example.org